Support Function in Case of System Errors

While developing V8.7, the functional safety of the program was of utmost importance. To support us in finding the root cause and fixing the issue, provide the log files to ETAS. These files do not include customer data and all information sent are handled confidentially.

If a critical system error occurs, an exception dialog appears. You can perform the following actions:

1. Click Close MDA.

   V8.7 is closed without sending any information.

2. Click Report and Close.

   The latest ten log files are zipped. A new, filled out e-mail form is opened in your default e-mail client, the log files attached.

Note
Let us know, which steps you were about to perform with V8.7 before the error occurred.

To send problem reports using ZipAndSend

If you want to send a problem report later or in case V8.7 cannot be started anymore:

1. In the Windows Start menu, select E > ETAS > V8.7 > ZipAndSend.

2. Click Create Report.

   V8.7 generates automatically a report file and opens a new, filled out e-mail form in your default e-mail client, the report files attached.

   Provide us the information what you have done in MDA or with your computer before the problem happened.

If you want to send a problem report in case V8.7 can be started:

1. Select the ribbon Home.

2. Click ZipAndSend.

3. Click Create Report.

When using the ZipAndSend functionality for reporting product defects, the log files included in the ZIP file may contain file paths on your system, i.e. the full path to a measure file used in V8.7. If you use personal data in your file paths (e.g. your user ID) and you do not want this data to be sent, you have to delete it manually from the log files.