Customizing the Support Information

To assist the users, you can enhance the ETAS standard support information by customer-specific hints

1. Create and save the information under C:\ProgramData\ETAS\INCA\SupportInfo\CustomerSupport.rtf.

   If the SupportInfo folder is not yet available, create it manually.

   You can also automatically distribute the RTF file during installation. To do this, add the ...\SupportInfo\... folder including the RTF file in the installation directory of your INCA installation package.

   Note
   Recommended content for the RTF file is plain text only. Email addresses (e.g. <mailto:support-team@my-company.com>) and links to websites can be included.

2. In the INCA ? menu, select Support.

   The Support dialog box opens. The Customer specific support field displays the added information.